WHERE CAN I TRY ON YOUR SHOES
We have a private showroom in NYC for fitting and to view the collection. Please email us at ciao@SantM.co for an appointment. In addition, we have trunk show all over the US and Canada. Please sign up for our e-newsletter to receive updated information.
MADE TO ORDER PROCESS
Our shoes are made in small quantities with much care. Here is what happens once we order our shoes:
We procure raw material from our trusted partners from different parts of Italy. This takes 2-3 weeks.
Each shoe is created by 36 cordwainers and takes 45 meticulous steps to make a shoe from cutting, molding, shaving, sewing, polishing to inspection. This takes 4 weeks.
Goods are shipped from Italy to our distribution center and shipped immediately to you. This takes 10-12 days.
TRACKING YOUR DELIVERY
A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped.
We want you to be happy with our shoes and address any issues you may have. SantM will accept shoe orders for refund in their original condition within 14 days of receipt of your order. Returned shoes must also include the original shoebox and dust bags, and must be completely unworn. All shoes should be tried on a carpeted, clean surface, as shoe soles with any sign of wear will not be accepted for a return. If you would like to exchange your shoes for an alternate size, please contact us at firstname.lastname@example.org. Items cannot be returned or exchanged after 14 days from the receipt of original order. On Sale items only size exchange allowed and refund will be in store credit.
REQUEST A RETURN
If you would like to request a return, please email email@example.com with your order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.
Once we receive your package, we will process your return within 2-3 business days. Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 3 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time.
Only one discount at a time can apply to a single order.
Contact ciao@SantM.co for further information. We are here for you!